Policies and FAQ
Time Frame. During wedding season (March through October), we schedule your proof date up to 4 to 6 weeks after receipt of your order form. The time frame for creating your ketubah is about 1 to 2 weeks, from your given proof window date. Your proof window date will be provided once your order form has been submitted. No orders can be scheduled without your order form. Any incorrect information or changes to your order after submission of your order form may result in a delay for your proof and will be subject to additional charges. Please double check your order form before submitting.
Scheduling and Payments. In order to start your proof, we must receive payment at least one week before your proof window date, or we will not be able to proceed with your order. If payment is not received by at least one week prior to your proof window date, your proof may be scheduled at a later date. Please note that if we need to reschedule your proof, there is a $40.00 reschedule charge and rush order fees may apply. If you need to cancel an order prior to your proof date and payment was already made, there is a nonrefundable cancellation fee of $65.00. If your proof has already been created, the sale is final and the ketubah cannot be returned because it was custom made for you. We accept payments through PayPal only. You don't need a PayPal account to use PayPal, you can use all major credit cards within PayPal. All prices are subject to change. Prices at the time of submitting your order are applicable. Sales tax for Texas State residents.
Rush Orders and “Accepting Date”. Please note that there is a $45.00+ priority scheduling charge, if we are currently booked at the time you submit your order form. Our “accepting date” is located at the top of every page on our website. If your wedding date is prior to the “accepting date”, please contact us to check availability. Priority scheduling charges will be determined based on your wedding date or delivery date. Rush orders will be accepted based on our availability. For wedding dates less than three weeks away, please contact us to see if we can accommodate you. Please note that a $45+ rush fee will be added to orders placed within three weeks of a wedding or delivery date.
Canceling a Ketubah Order. If you need to cancel an order prior to your proof date and payment was already made, there is a nonrefundable cancellation fee of $65.00. If your proof has already been created, the sale is final, and the ketubah proof or the ketubah print cannot be returned because it was custom made for you.
Main Contact on Order Form. We strongly recommend that the order form main contact be the bride or the groom that is getting married. Anyone can purchase the reserved listing for the couple, however, we find that working directly with the couple is the best method.
Changes to Your Ketubah Order. Sometimes couples need to change their order after placing it (e.g. the design choice, the text choice, or the personalization). If changes are made before your proof has been created, there will be no extra charges. However, if your proof has already been created, please understand that a fee will be charged if additional work is required for the changes.
Paper Samples. If time allows, paper samples are available upon request. Samples are $15.00 (available only to shipping addresses within the United States). Please note that paper samples are samples of the paper without printed text or printed color swatches.
Rabbi Approval for Text Options. Before submitting your order form, please make sure that your rabbi has approved your text choice. If your rabbi or officiant requires changes to the ketubah that do not arise from typos, errors, or mistakes on our part, they will be treated as changes or corrections to your order. This includes changes to the spelling of names or locations, as well as changes to or variations on the ketubah wording we have provided.
Digital Proof and Proof Edits. During your proof window date, a digital proof will be emailed to you for your approval. Please note that proof edits are intended to correct our typographical and content errors to the sections of your ketubah personalized with information you provided specific to your order. Please make your best effort to provide complete and accurate personalized information prior to your proof date as substantive changes to your personal information after your proof has been created will be subject to an additional charge. Any changes to our standard texts (including different preferences for grammar, punctuation, phrases, or changed words) will be considered custom text changes that must be pre-approved and paid for as custom text prior to the time of your proof.
Proof Approval. Orders will not be printed or shipped without your approval of the digital proof. You are fully responsible for finding and reporting any errors to us before the final printing process begins. Jennifer Raichman LLC is not responsible for replacing products that are printed exactly how they are approved on the digital proof.
Shipping. Ketubah orders within the United States are shipped by USPS Priority Mail (2 to 3 days service), with a tracking number provided once your order has shipped. Please ensure that you provide us with the correct shipping address and that it is safe to leave your package without a required signature. We ship to the address provided on your order form.
For packages going out of the country (other than Canada), your shipping price will be determined based on where it’s being shipped to. For all shipments outside the United States (including Canada), there will be a customs form. Sometimes packages will get held up in customs, please plan enough shipping time to allow for any hold-up with the customs department. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
For local orders, we do not provide a local pick-up. Your ketubah will be shipped with all the appropriate packaging, to make sure that the ketubah is secure.
We package the ketubah prints well to resist any damage during shipment. However, if your ketubah print does become damaged while shipping, let us know and we will do our best to resolve the issue. Please send us a photo of the damaged box and ketubah print. We do not ship ketubah prints to PO or APO addresses.
Phone Calls and/or In-Person Meetings. By ordering with Jennifer Raichman LLC, communication is effectively limited to online only, via email. However, we do realize that sometimes a phone call is needed. Phone calls with the client and/or with the rabbi will need to be set-up in advance. If your order requires multiple phone calls and/or other communication sources, please note that additional charges will be incurred. We are unable to accommodate requests for in-person meetings.
What is the timeline for ordering a ketubah? During wedding season (March through October), we schedule your proof date up to 4 to 6 weeks after receipt of your order form. The time frame for creating your ketubah is about 1 to 2 weeks, from your given proof window date. Your proof window date will be provided once your order form has been submitted.
Do you take rush orders? Rush orders will be accepted based on our availability. Extra fees apply for all rush orders and priority scheduling.
How do you select which order form to use? After you have carefully selected your design and text options, please fill out the appropriate order form on our website. Order forms are listed by type of ketubah and the type of text you are selecting. If you are ordering conservative or orthodox text, please be sure to include your rabbi form.
Do we get a digital proof of our ketubah? During your proof window date, a digital proof will be emailed to you for your approval. Rabbi approval for your personalized information is recommended.
Can we use custom text or combined text? Yes, extra fees apply when using custom text or combined texts. Hebrew translation is available for custom text. Due to copyright laws, please make sure that your custom text was written for you or written by you. We will not accept any custom text orders, for text that we believe is a copyright infringement. Custom text orders will be accepted based on our availability.
Do you offer custom designs? At this time we do not offer custom designs. To keep the integrity of the design, we ask that you please select colors based on the provided options, for your specific ketubah design choice.
How is the ketubah shipped? Ketubah prints are shipped flat with white foam core backing, which you can use to safely transport the piece to the wedding. The packaging can also be used to display the ketubah at the ceremony. The print is not matted or framed, but it does come secured to the foam core and can be propped up on an easel for display.
What type of pen should be used to sign our ketubah? Your ketubah includes an archival black or white ink pen for signing.
How should we handle the ketubah during our wedding? We recommend placing your ketubah on an easel for display. Some couples prefer to frame before the wedding. If you choose to do that, just let the framer know that you need for the backing to be easy to remove so that you can reconfigure the frame after signing.
Do you offer custom framing? We’ve partnered with Simply Framed to offer high-quality custom framing for our clients.
Do you offer promotional sales? We may run promotional sales during the wedding off-season (December through February). The terms of any promotional sale will be posted on our website.
Are your ketubahs sold in stores? After years of high-demand for our ketubah designs, we no longer offer our designs to be sold at any third-party stores or museums.
Can we purchase rights to your text? We do not offer an option to purchase our texts, if you are not ordering a ketubah through Jennifer Raichman LLC.
All ketubah text options, designs, listing descriptions, photos and creative concepts are copyrighted © by Jennifer Raichman; all rights reserved. We do not authorize the use of our text by other artists nor do we use text from other artists or sources. Jennifer Raichman LLC, 2011-2018.