Ketubah Time Frame
During the wedding season (April through September), we schedule your proof date up to two to three weeks after receiving your order form. The time frame for creating your ketubah is about one to two weeks from your given proof window date. Once we receive your order form, we will provide your proof window date and an approximate ship date. We cannot schedule your order without a submitted order form. Any incorrect information or changes to your order after submission may delay your proof and will be subject to additional charges. Please double-check your order form before submitting it.

Rush Orders
We accept rush orders depending on your wedding or need-by date. For wedding dates less than three weeks away, please contact us to see if we can accommodate your order. There’s a $45.00+ rush fee charge for all rush orders. We reserve the right to cancel any order if we cannot provide the ketubah within the required time frame.

Scheduling and Payments
You must submit payment at least one week before your proof window date. We cannot start on your proof until the reserved listing is purchased. We will reschedule your order if payment is not received at least one week before your proof window date. Please note that if we reschedule your proof date, there will be a $40.00 fee, and rush scheduling charges may apply. You can cancel your ketubah order up to one week before your proof window date. After that, there is a nonrefundable cancellation fee of $65.00. We do not accept cancellations during the week of your proof date. Once your custom ketubah proof is complete, the sale is final. We accept payments through PayPal only (you do not need a PayPal account to pay with PayPal). All ketubah prices are subject to change without notice. We are required to charge sales tax for all Texas residents.

Digital Proof and Proof Edits
You will receive a link to your digital proof during your proof window date. Please note that proof edits are to correct our typographical and content errors in the personalized sections of your ketubah based on the information you provided on your order form. Therefore, please ensure complete and accurate information before your proof window date, as substantive changes to your ketubah proof will be subject to an additional charge. Additionally, any changes to our standard texts (including different preferences for grammar, punctuation, words, or phrases) will be considered custom text changes that must be pre-approved and paid for as custom text before your proof date.

Proof Approval
Upon approval of your proof, your ketubah will be printed and shipped. We do not print your ketubah until we receive final approval. The client is responsible for finding and reporting errors before the final printing process begins. Please be advised that only the contact person on your order form may approve your ketubah proof. We do not accept proof approvals from your rabbi, cantor, officiant, wedding planner, parent, or friend as a substitute for your written approval (by email). Jennifer Raichman LLC is not responsible for replacing printed products after the final approval.

Shipping
Your ketubah will be shipped flat with white foam core backing and packaged in a corrugated shipping box. Domestic shipping is by USPS Parcel Select Ground (2-5 business days). Domestic shipping upgrades are available for an additional cost. If your package requires international shipping, please contact us for shipping options.

Paper Samples
If time allows, paper samples are available upon request. Samples are $25.00 (available only to shipping addresses within the USA). Paper samples include cotton, washi, bookcloth, and metallic papers. Please email us if you want to purchase paper samples and let us know what background printed colors you want to see.