Policies and FAQ

 

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POLICIES

Time Frame
During wedding season (March through September), we schedule your proof date up to 4 to 6 weeks after receipt of your order form. The time frame for creating your ketubah is about 1 to 2 weeks from your given proof window date. Your proof window date will be provided once your order form has been submitted. No orders can be scheduled without your order form. Any incorrect information or changes to your order after submission of your order form may result in a delay for your proof and will be subject to additional charges. Please double check your order form before submitting.

Rush Orders and “Accepting Date”
Please note that there is a $45.00+ priority scheduling charge, if we are currently booked at the time you submit your order form. Our “accepting date” is located at the top of every page on our website. If your wedding date is prior to the “accepting date”, please contact us to check availability. Priority scheduling charges will be determined based on your wedding or delivery date. Rush orders will be accepted based on our availability. For wedding dates less than three weeks away, please contact us to see if we can accommodate you. Please note that a $45.00+ rush fee will be added to orders placed within three weeks of a wedding or delivery date. We reserve the right to cancel any order if we determine that we are not able to provide the ketubah within the required time frame.

Scheduling and Payments 
In order to start your proof, we must receive payment at least one week before your proof window date, or we will not be able to proceed with your order. If payment is not received by at least one week prior to your proof window date, your proof may be scheduled at a later date. Please note that if we need to reschedule your proof date, there is a $40.00 reschedule charge and rush order fees may apply. If you need to cancel an order prior to your proof date and payment was already made, there is a nonrefundable cancellation fee of $65.00. If your proof has already been created, the sale is final, and the ketubah proof or the ketubah print cannot be returned because it was custom made for you.

Digital Proof and Proof Edits
During your proof window date, a digital proof will be emailed to you for your approval. Please note that proof edits are intended to correct our typographical and content errors to the sections of your ketubah personalized with information you provided specific to your order. Please make your best effort to provide complete and accurate personalized information prior to your proof date as substantive changes to your personal information after your proof has been created will be subject to an additional charge. Any changes to our standard texts (including different preferences for grammar, punctuation, phrases, and/or changed words), will be considered custom text changes that must be pre-approved and paid for as custom text prior to the time of your proof.

Proof Approval
Orders will not be printed or shipped without your final approval of the digital proof. You are fully responsible for finding and reporting any errors to us before the final printing process begins. Please be advised that only the contact person on your order form may approve your ketubah proof. We do not accept ketubah approvals from your rabbi, cantor, officiant, wedding planner, parent, or friend as a substitute for your own written approval. Jennifer Raichman LLC is not responsible for replacing products that are printed exactly how they are approved on the digital proof. 

Changes to Your Ketubah Order
Sometimes couples need to change their order after placing it (e.g. the design choice, the text choice, or the personalization). If changes are made before your proof has been created, there will be no extra charges. However, if your proof has already been created, please understand that a fee will be charged if additional work is required for the changes.

Additional Edit Rounds
Additional edit rounds are $35.00+ per edit round. If the additional edit round is due to a mistake on our part, there will not be any extra charges for that edit round. Proof edit rounds are intended to correct our typographical and content errors to the sections of your ketubah personalized with your provided information. Any changes to your personalized information after your proof has been created, will be considered a post proof edit. Preference changes to the standard text is considered a custom text change and will incur a custom text charge. Please understand that while we make our best effort to catch any errors, it is ultimately your responsibility to advise of any necessary corrections. 

Paper Samples
If time allows, paper samples are available upon request. Samples are $15.00, (available only to shipping addresses within the United States). Please note that paper samples are samples of the paper without printed text or printed color swatches. Please send us an email if you would like to purchase paper samples.

Ketubah Signing Pen
Your ketubah includes an archival pen for signing. For an additional cost (+$35.00), we offer handcrafted flower pens. Our flower pens are made from the same quality pens we include with your ketubah purchase. You can select to add a flower pen on your ketubah order form. To view the flower pen options, please go to flower pens on our website.

Phone Calls and/or In-Person Meetings
By ordering with Jennifer Raichman LLC, communication is effectively limited to online only, via email. However, we do realize that sometimes a phone call is needed. Phone calls with the client and/or with the rabbi will need to be set-up in advance. If your order requires multiple phone calls and/or other communication sources, please note that additional charges will be incurred. We are unable to accommodate requests for in-person meetings.

 

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SHIPPING

Packaging
Ketubah prints are shipped flat with white foam core backing, which you can use to safely transport the piece to the wedding. The packaging can also be used to display the ketubah at the ceremony. The ketubah is not matted or framed, but it does come secured to the foam core and can be propped up on an easel for display. Each ketubah order comes with a pen for signing, or you can purchase a handcrafted flower pen.

Custom Framing
We’ve partnered with Simply Framed to offer high-quality custom framing for our clients. Additional custom framing information can be found in the Getting Started Document.

Shipping
Ketubah orders shipping within the United States, are shipped by USPS Priority Mail (2 to 3 days service), with a tracking number provided once your order has shipped. Please ensure that you provide us with the correct shipping address and that it is safe to leave your package without a required signature. We ship to the address provided on your order form.

For packages going out of the country (other than Canada), your shipping price will be determined based on where it’s being shipped to. For all shipments outside the United States (including Canada), there will be a customs form. Sometimes packages will get held up in customs, please plan enough shipping time to allow for any hold-up with the customs department. Please note that buyers are responsible for any and all duties and customs charges that may be incurred. 

For local orders, we do not provide a local pick-up. Your ketubah will be shipped with all the appropriate packaging to make sure that the ketubah is secure. 

We package the ketubah well to resist damage during shipment. However, if your ketubah does become damaged while shipping, let us know and we will do our best to resolve the issue. Please send us a photo of the damaged box and ketubah. We do not ship ketubah orders to PO or APO addresses.

Priority Mail Express
Rush shipping is available upon request. Express mail packages being shipped within the United States is an additional $30.00. Priority Mail Express International (other than Canada), your shipping price will be determined based on where it’s being shipped to. 

Combined Shipping
If you would like to purchase other items (e.g. mazel tov pouch, challah cover, celebration flags, ring pillow, simach chair backings, etc.), we can combine these items with your ketubah shipping. Please indicate that you would like to purchase extra items in the notes section on the ketubah order form.

 

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FAQ

What is the time frame for ordering a ketubah?
During wedding season (March through September), we schedule your proof date up to 4 to 6 weeks after receipt of your order form. The time frame for creating your ketubah is about 1 to 2 weeks from your given proof window date.

Do you take rush orders?
Yes, rush/priority scheduling charges will be determined based on your wedding or delivery date. Rush orders will be accepted based on our availability. Extra fees apply for all rush orders and priority scheduling.

How do you select which order form to use?
After you have carefully selected your design and text options, please fill out the appropriate order form on our website. Order forms are listed by type of ketubah and the type of text you are selecting. If you are ordering conservative or orthodox text, please be sure to include your rabbi form.

Do we get a digital proof of our ketubah?
During your proof window date, a digital proof will be emailed to you for your approval. Rabbi approval for your personalized information is recommended. No ketubah prints will be printed until we receive final approval of the digital proof.

What type of ketubah texts do you offer?
We offer a full range of ketubah texts in both Hebrew and English (as well as traditional Aramaic). Our text offerings are suitable for conservative, orthodox, reform, interfaith, nonaffiliated, secular, and same-sex couples.

Can we use custom text or combined text?
Yes, extra fees apply when using custom text, combined texts, or making edits to our standard texts. Hebrew translation is available for custom English text. Due to copyright restrictions, please make sure that your custom text was written for you or written by you. We do not accept any custom text orders for text that we believe is a copyright infringement. You may use text from other vendors, however, you will need to show proof of permission from the copyright holder.

How do we submit our custom text?
First, send us the text by email, so we can offer a price quote. Second, please make a note on your order form if you plan to use custom text. As soon as you submit your order form, email us a Word Document with your custom text ready to go. Please note that we are not responsible for errors or typos in the custom English and/or Hebrew text. Check your text carefully before submitting.

Do you offer additional languages other than Hebrew and English?
We only accept English and Hebrew languages for ketubah orders.

Do you offer custom designs?
We do not offer custom designs. To keep the integrity of the design, we ask that you please select colors based on the provided options, for your specific ketubah design choice.

Why do we pay before the digital proof date?
All the work is in the ketubah proof, because of this, we do not send the proof until the reserved listing has been paid for.

Is calligraphy available?
Hand-calligraphy for ketubot is not available at this time. However, you may order a blank ketubah that your calligrapher can write for you. Please contact us directly for additional information and costs.

How do we enter our Hebrew names on the order form?
When entering Hebrew names on your order form, you can spell your names in Hebrew letters or transliterate the Hebrew name with English letters. If there is no Hebrew name, we will place a transliteration of the English name in Hebrew letters. Last names, middle names, titles, and generational suffixes are not used in the Hebrew portion of your ketubah. For hard to pronounce names, please provide phonetic spellings. If you are ordering conservative or orthodox text, we go by the rabbi form for your personalization. Please be sure that you review the rabbi form with you rabbi prior to submitting your order.

How is the ketubah shipped?
Ketubah prints are shipped flat with white foam core backing, which you can use to safely transport the piece to the wedding. The packaging can also be used to display the ketubah at the ceremony. The ketubah is not matted or framed, but it does come secured to the foam core and can be propped up on an easel for display.

Do you offer custom framing?
We’ve partnered with simply framed to offer high-quality custom framing for our clients. Additional custom framing information can be found in the Getting Started Document.

How should we handle the ketubah during our wedding?
We recommend placing your ketubah on an easel for display at the wedding ceremony. Some couples prefer to frame their ketubah before the ceremony. If you would like to frame your ketubah before your ceremony, we suggest asking your framer to have a “removable back” on your frame.

What type of pen should be used to sign our ketubah?
Your ketubah includes an archival pen for signing. For an additional cost (+$35.00), we offer handcrafted flower pens. Our flower pens are made from the same quality pens we include with your ketubah purchase. You can select to add a flower pen on your ketubah order form. To view the flower pen options, please go to flower pens on our website.

Can we order paper samples?
If time allows, paper samples are available upon request. Samples are $15.00, (available only to shipping addresses within the United States). Please note that paper samples are samples of the paper without printed text or printed color swatches. Please send us an email if you would like to purchase paper samples.

Do you offer promotional sales?
We may run promotional sales during the wedding off-season (December through February). The terms of any promotional sale will be posted on our website.

Are your ketubah designs sold in stores?
After years of high-demand for our ketubah designs, we no longer offer our designs to be sold at any third-party stores, museums, or online vendors. All orders are through Jennifer Raichman LLC.

Can we purchase rights to use your text?
We do not offer an option to purchase our texts. Our ketubah texts are only to be used when ordering a ketubah with Jennifer Raichman LLC. All ketubah text options are copyrighted by Jennifer Raichman; all rights reserved. We do not authorize the use of our text by other artists nor do we use text from other artists or sources.

 

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All ketubah text options, designs, listing descriptions, photos, and creative concepts are copyrighted © by Jennifer Raichman; all rights reserved. We do not authorize the use of our text by other artists nor do we use text from other artists or sources. Jennifer Raichman LLC, 2020.