Policies and FAQ
Please note that there is a $45.00+ priority scheduling charge, if we are currently booked at the time of order. If your wedding date is prior to the “accepting date”, please contact us to check availability. Priority scheduling charge will be determined based on your wedding date (or the date that you need your ketubah by). Rush orders will be accepted based on our availability. For wedding dates less than three weeks away, please contact us to see if we can accommodate you. Please note that a $45+ rush fee will be added to orders placed within three weeks of a wedding or delivery date.
We accept payments through PayPal. You don't need a PayPal account to use PayPal, you can use all major credit cards within PayPal. All prices are subject to change. Prices at the time of submitting your order are applicable. Sales tax for Texas State residents.
CANCELING A KETUBAH ORDER
If you need to cancel an order prior to your proof date and payment was already made, there is a non-refundable cancellation fee of $40.00. If your proof has already been created, the sale is final and the ketubah cannot be returned because it was custom made for you.
Ketubah orders within the United States are shipped by USPS Priority Mail (2 to 3 day service) with a tracking number provided to you once your order has shipped. Please ensure that you provide us with the correct shipping address and that it is safe to leave your package without a required signature.
For orders going out of the country (other than Canada), the shipping cost will be determined based on where it’s being shipped to. For all shipments outside the U.S., there will be a customs form. Sometimes packages will get held up in customs, please plan enough shipping time to allow for any hold-up with the customs department. Buyers are responsible for any and all duties and customs charges that may be incurred.
Ketubah prints are shipped flat with foam core, which you can use to safely transport the piece to the wedding. The packaging can also be used to display the ketubah at the ceremony. The print is not matted or framed, but it does come secured to the foam core and can be propped up on an easel for display. Each ketubah order comes with a pen for signing.
KETUBAH INFORMATION AND FORMS
Our website has all of our ketubah ordering information, including text options, an explanation of the ordering process, order forms and rabbi forms for conservative or orthodox text options.
KETUBAH ORDERING TIME FRAME
During wedding season (March through late October), we schedule your proof date up to 4 to 8 weeks after receipt of your order form. The time frame for creating your ketubah is about 1 to 2 weeks, from your given proof date. Your proof date will be provided, once your order form has been submitted. No orders can be scheduled without your order form. Any incorrect information or changes to your order after submission of your form may result in a delay for your proof. Please double check your order form before submitting.
ACCEPTING ORDERS DATE
Our “accepting date" is located at the top of every page on our website in the peach colored banner. If your wedding date is prior to the “accepting date", please contact us to check availability.
CHANGES AFTER PLACING YOUR ORDER
Sometimes couples need to change their order after placing it (e.g. the design choice, the text choice, or the personalization). If changes are made before your proof has been created, there will be no extra charges. However, if your proof has already been created, please understand that a fee will be charged if additional work is required for the changes.
RABBI APPROVAL FOR TEXT OPTIONS
Before submitting your “Order Form”, please make sure that your rabbi has approved your text choice. If your rabbi requires changes to the existing Hebrew, you will be charged for custom text.
Proof edits are intended to correct our typographical and content errors to the sections of your ketubah personalized with information you provided specific to your order. Please make your best effort to provide complete and accurate personalized information prior to your proof date as substantive changes to your personal information after your proof has been created will be subject to an additional charge. Any changes to the standard text (including different preferences for grammar, punctuation, phrases or changed words) will be considered custom text changes that must be pre-approved and paid for as custom text prior to the time of your proof.
Orders will not be printed without your approval of the digital proof. You are fully responsible for finding and reporting any errors to us before the final printing process begins. Jennifer Raichman is not responsible for replacing products that are printed exactly how they are approved.
CONTACT PERSON ON ORDER FORM
We recommend that the contact person on the order form be the bride or the groom that is getting married. Anyone can purchase the reserved listing for the couple, however we find that working directly with the couple is the best method.
PHONE CALLS AND MEETING IN-PERSON
By ordering with Jennifer Raichman, communication is effectively limited to online only. However, we realize that sometimes a phone call is needed. Phone calls with the client or with the rabbi will need to be set-up in advance. If your order requires multiple phone calls and/or other communication sources, please note that additional charges will be incurred. We are unable to accommodate requests to meet in-person at this time.
Due to our constant change in background color options, paper options and design options, we do not offer printed samples.
What is the timeline for ordering a ketubah? During wedding season (March through late October), we schedule your proof date up to 4 to 8 weeks after receipt of your Order Form. The time frame for creating your ketubah is about 1 to 2 weeks, from your given proof date. Your proof date will be provided, once your Order Form has been submitted.
Do you take rush orders? Rush orders will be accepted based on our availability. Extra fees apply for all rush orders and priority scheduling.
How do you select which order form to use? Select the appropriate Order Form based on type of ketubah and text selection that you plan to order.
Do we get a digital proof of our ketubah? During your proof window date, a digital proof will be emailed to you for your approval. Rabbi approval for your personalized information is recommended.
Can we use custom text, combine text, or use text that’s not your standard text? Yes, extra fees apply when using custom or combined texts, Hebrew translation is available for custom English text. Due to copyright issues, please make sure that your custom text was written for you or written by you. Custom text orders will be accepted based on our availability. Rabbi approval for your personalized information is recommended.
Can we add English text to our conservative or orthodox Hebrew text? You may add any of our standard English text options to the bottom of the conservative or orthodox Hebrew text (if space allows). Please make sure to get your rabbi’s approval to add English.
Can we add a color background to our ketubah? All types of ketubah offerings come with a choice of color background (except for Metallic Offset Ketubah Prints).
How should we handle the ketubah during for our wedding ceremony? All ketubah orders ship in ready-to-display packaging. All you need is an easel. Some couples prefer to frame before the wedding. If you choose to do that, just let the framer know that you need for the backing to be easy to remove so that you can reconfigure the frame after signing.
All ketubah text options, designs, listing descriptions, photos and creative concepts are copyrighted © by Jennifer Raichman; all rights reserved. We do not authorize the use of our text by other artists nor do we use text from other artists or sources. Jennifer Raichman LLC, 2011-2018.